….you contact Evan about a plant that isn’t doing well, and you don’t hear back from him?
Ordered Dec 11th, arrived February 9th with 2 Ice Cold Heat Packs (which has happened on 3 occasions & I notified OrchidMart), I notified Evan via email on March 9th as the centers of the Neo. Furan started turning black and dying. To date, March 13th, still haven’t had a reply from Orchidmart/Evan. Considering in the last 9 months, I have made 37 Orders tallying over $3,400.00 (yes, three thousand four hundred dollars), one would think there would be at least a minuscule amount of Customer Care. Over the last 3 months, OrchidMart had deteriorated to the point that I question whether my 8 outstanding paid orders of plants listed as “in stock” will actually get shipped, and shipped properly with active (not cold) heat packs. Perhaps time to find a new Vendor.
