❄️To ensure the safe arrival of your order during cold weather, please add Winter Shipping Protection at checkout. If your shipment requires additional warmth, you may also add an Additional Heat Pack.

Winter shipping protection/Live Arrival Guarantee

$8.00

If the local temperature drops below 5°C, please consider adding winter protection:

This package includes: insulation, heat pack, and live arrival insurance.
We may also use foam boxes or sheets, depending on package size and local conditions.
Shipments may be held until temperatures are safe for transport.
We guarantee the live arrival of plants — or a full refund. 🌱❄️

Maturity: Please evaluate the maturity based on the size reference photo provided. If no photo is available, we will ensure the orchid arrives as described.
AS-IS: This plant is recently imported and may not be in perfect condition. Please allow 5–10% imperfections before making a purchase.
Bare-root: If the plants are not fully established in the pot, they will be considered bare-root and may need extra attention.
Potted plant: We have been growing it locally for a while; it shows good signs of active growth and is considered established.
Reference Photo: Images are provided by our suppliers and are for reference only. We recommend also cross-checking photos from other growers online to better understand the expected appearance.

Is it really a Live Guarantee when…..

….you contact Evan about a plant that isn’t doing well, and you don’t hear back from him?
Ordered Dec 11th, arrived February 9th with 2 Ice Cold Heat Packs (which has happened on 3 occasions & I notified OrchidMart), I notified Evan via email on March 9th as the centers of the Neo. Furan started turning black and dying. To date, March 13th, still haven’t had a reply from Orchidmart/Evan. Considering in the last 9 months, I have made 37 Orders tallying over $3,400.00 (yes, three thousand four hundred dollars), one would think there would be at least a minuscule amount of Customer Care. Over the last 3 months, OrchidMart had deteriorated to the point that I question whether my 8 outstanding paid orders of plants listed as “in stock” will actually get shipped, and shipped properly with active (not cold) heat packs. Perhaps time to find a new Vendor.

A must for winter shipping

This is my second winter order, and both times the plants arrived extremely well wrapped and cozy.

Excellent Service

I ordered and received Paph Malipoense using Orchidmart's Winter shipping protection/Live Arrival Guarantee. I was very happy with this service. My Paph arrived in good condition. The leaves and roots were healthy. I highly recommend using this service during the cold winter months. My overall experience with Orchidmart was very positive. I will definitely use them again.

Winter shipping protection/Live Arrival Guarantee

Winter purchase

My plants arrived healthy and happy.

(501)

Good quality and low price

Responsible and meticulous, high quality, excellent product, highly recommended.

Not when …..

…… they are either faulty heat packs (as experienced on 4 separate shipments as they were ICE COLD upon arrival, which I notified Evan) or the Plants with the 72 Hour Heat Packs were activated DAYS in advance before being picked up by the Courier. I live within the same City as where OrchidMart is based/ships out of. The plants are picked up/dropped off on one day, delivered the next. I can’t see 72 hour Heat Packs dying within 24-48 hours….. something isn’t right, especially when it has happened on 4 occasions. I suspect activating them well in advance of even being picked up by the courier. I often get 2-3 day delivery of Live Fish/Aquatic Livery from other providers in the winter, and the heat packs are still warm upon arrival.

Awesome

No frills, you get what you ordered!

[Pick-Up Only]Kanuma 鹿沼土 1-3mm Full bag 14L

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❄️To ensure the safe arrival of your order during cold weather, please add Winter Shipping Protection at checkout. If your shipment requires additional warmth, you may also add an Additional Heat Pack.

Winter shipping protection/Live Arrival Guarantee

Customer Reviews

Let customers speak for us