退款政策
Orchidmart Inc. imports and sells live plants. Because live plants are perishable and their condition depends on care after delivery, the return rules that apply to ordinary retail goods do not apply to our plant products.
- Live plants — all sales are final. No returns or exchanges, including preorder, bare-root and import items.
- Live Arrival Guarantee. If a plant arrives dead or damaged in transit, email info@orchidmart.ca with your order number and clear images within 24 hours of the delivery time recorded by the carrier. Claims after 24 hours cannot be processed. No warranty applies to plant health after delivery.
- Shipping charges are not refundable once a shipment has been dispatched.
- Non-plant items (growing media, pots, fertilisers, tools, decorative items) may be returned within 7 days of delivery if unopened and in original packaging. Buyer pays return postage. Contact us for authorisation first.
- Preorders may be cancelled before the published cut-off date. Once the international order has been submitted they cannot be cancelled or refunded.
- Cold-season shipments require Winter Shipping Protection and a heat pack. Orders without them are cancelled and refunded in full.
This is a summary. Our complete Return and Refund Policy — 14 sections covering live arrival claims, damage tolerance, carrier delays, cold-season shipping, preorders, and how to submit a claim — is published in full here and forms part of your purchase agreement:
orchidmart.ca/pages/return-and-refund-policy
It is read together with our Terms and Explanations. By placing an order you confirm that you have read and accepted both.
Questions and claims: info@orchidmart.ca · Orchidmart Inc., Richmond Hill, Ontario
