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After preordering a cymbidium orchid I was notified by Evan that it had shipped but no information from Canada to track it. Evan kindly offered to ship one of his two bare root orchids to me. An alternative shipper was needed as the postal strike was on at the time. The orchid was packaged extremely well and arrived in beautiful condition considering it is December. It is now planted and has adapted very well. Thank you again Evan for the extra effort. 5 stars!